Privacy policy

Effective Date: July 21, 2025

Electrobehub.com ("we," "our," or "us") values your trust and is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, electrobehub.com, or make use of our services. By accessing or using our site, you agree to the practices described in this policy.

If you do not agree with our policies and practices, please do not use our website.

1. Who We Are

Website Name: Electrobehub.com
Category: Electronics and Gadgets
GST Number: 19CLCPK8494D1ZR
Trade License Number: 1335
Registered Address: P.S. + P.O.- Diamond Harbour, Ward No. 13, South 24 Parganas, West Bengal, PIN - 743331
Email: Electrobehub@gmail.com
Phone: +91 9933957988

2. Information We Collect

We may collect the following categories of personal and non-personal information when you use our website:

a. Personal Information:

  • Name (first and last)

  • Shipping and billing addresses

  • Contact information (email address, phone number)

  • Payment details (credit/debit card, UPI, wallet)

  • Login credentials (username and password)

  • GSTIN (if applicable for B2B purchases)

b. Technical & Usage Information:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages visited, time spent, and referring URLs

  • Cookies and tracking technologies

c. Voluntary Information:

  • Product reviews and ratings

  • Responses to surveys or promotional offers

  • Customer service communications

3. How We Collect Information

We gather information in several ways:

a. Directly from You:

When you:

  • Register for an account

  • Make a purchase

  • Contact our customer support

  • Subscribe to newsletters or promotional content

b. Automatically:

Through cookies, log files, and analytical tools when you:

  • Browse or interact with our website

  • Click on advertisements or embedded content

c. From Third-Party Sources:

  • Payment processors

  • Delivery partners

  • Analytics providers like Google Analytics

  • Social media platforms if you interact through those channels

4. Why We Collect Your Information

We use the information for the following purposes:

a. Order Fulfillment:

  • Processing payments

  • Shipping products

  • Sending order confirmations and invoices

b. Customer Support:

  • Responding to inquiries

  • Managing returns, refunds, and complaints

c. Personalization:

  • Recommending products

  • Customizing your browsing experience

d. Marketing and Promotions:

  • Sending emails about offers and new arrivals

  • Conducting contests and giveaways (only with your consent)

e. Legal Compliance:

  • Fulfilling tax and regulatory requirements

  • Fraud prevention and dispute resolution

5. Legal Bases for Processing (Applicable if you are in the EU)

We process your information under the following legal bases:

  • Consent: When you opt-in for marketing or newsletter

  • Contractual Necessity: To deliver the products/services you order

  • Legal Obligation: To comply with government regulations

  • Legitimate Interests: To analyze traffic and improve services

6. Cookies and Tracking Technologies

Cookies are small data files stored on your device. We use:

  • Essential Cookies: For website functionality

  • Analytics Cookies: To understand user behavior

  • Marketing Cookies: For targeted advertising

You can manage cookie preferences through your browser settings. Disabling cookies may affect your user experience.

7. Sharing and Disclosure of Information

We do not sell or rent your personal information. However, we may share it under the following circumstances:

a. With Service Providers:

  • Payment gateways (e.g., Razorpay, Paytm)

  • Shipping and logistics companies

  • Email service providers

b. For Legal Reasons:

  • When required by law, regulation, or legal process

  • To enforce our Terms & Conditions

  • To protect rights, property, or safety of our business and customers

c. With Affiliates and Partners:

Only for joint promotions and offers, and with your consent

d. Business Transfers:

In case of a merger, sale, or acquisition, user data may be transferred as part of assets

8. Data Retention Policy

We retain your information as long as:

  • Your account is active

  • Necessary to provide our services

  • Required by law (e.g., for GST compliance or audits)

Once data is no longer required, we securely delete or anonymize it.

9. Data Security

We take appropriate technical and organizational measures to safeguard your data:

  • SSL encryption for secure browsing and transactions

  • PCI-DSS compliant payment processing

  • Regular malware scanning

  • Role-based access control on our backend

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

10. Your Rights

You have the following rights regarding your personal data:

a. Access:

Request a copy of the information we hold about you

b. Correction:

Request correction of inaccurate or outdated data

c. Deletion:

Request deletion of your data (subject to legal obligations)

d. Data Portability:

Request transfer of your data to another provider

e. Opt-Out:

Unsubscribe from marketing emails at any time via link in the footer or by contacting us

f. Withdraw Consent:

You may withdraw your consent for data processing at any time

To exercise any of these rights, email us at Electrobehub@gmail.com.

11. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect data from minors. If we discover we have unintentionally collected data from a minor, we will delete it immediately.

12. Third-Party Links

Our site may contain links to third-party websites such as payment gateways, courier tracking systems, or social media platforms. We are not responsible for the privacy practices or content of these third-party sites. Please review their privacy policies separately.

13. International Data Transfers

If you are accessing the website from outside India, your data may be transferred to and processed in India or other countries where our service providers are located. By using our website, you consent to such transfer.

14. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes, we will:

  • Post an updated version with a new "Effective Date"

  • Notify you via email (if you have subscribed) or via a website notice

It is your responsibility to review this policy periodically.

15. Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy or how your data is handled, please contact us:

Electrobehub.com
Email: Electrobehub@gmail.com
Phone: +91 9933957988
Address: P.S. + P.O.- Diamond Harbour, Ward No. 13, South 24 Parganas, West Bengal, PIN - 743331

16. Grievance Officer

As per the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Grievance Officer
Name: DIPESH KAYAL

Email: Electrobehub@gmail.com
Phone: +91 9933957988
Response Time: Within 7 working days

17. Consent

By using our website, registering an account, or placing an order, you consent to the collection, use, disclosure, and storage of your information as outlined in this Privacy Policy.